Refund policy

Return & Refund Policy

Effective Date: June 29, 2026
Last Updated: June 29, 2026

At Vellorian, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order on our website, you agree to the terms of this policy.

⸻

1. 3-Day Return Window

Customers may request a return or exchange within 3 days of receiving their order.

Requests submitted after the 3-day period will not be accepted.

⸻

2. Eligible Returns

Returns or exchanges are accepted only if:

* You received a damaged product.
* You received the wrong product.
* The product has a manufacturing defect.
* You received the wrong size than the one ordered.

To qualify, the item must:

* Be unused, unworn, and unwashed.
* Have all original tags attached.
* Be returned in its original packaging.
* Be accompanied by the order number or proof of purchase.

⸻

3. Non-Returnable Items

The following items cannot be returned or refunded:

* Products that have been worn, washed, or altered.
* Products without original tags or packaging.
* Products damaged due to improper use.
* Customized or personalized products.
* Items marked as “Final Sale” or “Non-Returnable.”

⸻

4. Refunds

After we receive and inspect the returned product:

* If approved, your refund will be issued to your original payment method.
* Refunds are generally processed within 5–7 business days after approval.
* The time taken for the refund to reflect in your account depends on your bank or payment provider.

⸻

5. Exchanges

We offer exchanges for:

* Damaged products
* Defective products
* Incorrect products
* Wrong size delivered

Exchanges are subject to product availability.

⸻

6. Return Shipping

If the return is due to our mistake (wrong item, defective product, or damaged delivery), Vellorian will cover the return shipping costs.

For any other approved return, the customer may be responsible for the return shipping charges.

⸻

7. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

⸻

8. How to Request a Return

To request a return or exchange, please contact us within 3 days of delivery with:

* Order Number
* Clear photos of the product
* Photos of the packaging (if applicable)
* A brief description of the issue

Our team will review your request and respond as soon as possible.

⸻

9. Contact Us

For return or refund assistance, please contact:

Vellorian

Email: contact@vellorian.co

Website: https://vellorian.co

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

⸻

Vellorian reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy.