Shipping policy
At Vellorian, we are committed to delivering your order safely and on time. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website. A clear shipping policy helps set customer expectations regarding processing times, delivery estimates, shipping charges, and other important details.
⸻
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays. During product launches, sales, or festive seasons, processing times may be extended.
⸻
Shipping Time
Estimated delivery times:
Within India
Metro Cities: 2–5 business days Other Cities & Towns: 3–7 business days Remote Areas: 5–10 business days
International Orders
Estimated delivery: 7–21 business days, depending on the destination country and customs clearance.
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, customs inspections, or other unforeseen circumstances.
⸻
Shipping Charges
Shipping charges are calculated at checkout based on:
Delivery location Package weight and dimensions Shipping method selected
Vellorian may offer free shipping on selected orders, products, or promotional campaigns.
⸻
Order Tracking
Once your order has been shipped, you will receive:
An order confirmation email A shipping confirmation email A tracking number A link to track your shipment
Tracking information may take up to 24 hours to become active.
⸻
Delivery Attempts
Our courier partners generally make 2–3 delivery attempts.
If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, the shipment may be returned to us. Additional shipping charges may apply for re-delivery.
⸻
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Vellorian is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
⸻
International Shipping
We ship to selected countries worldwide.
International customers are responsible for:
Customs duties Import taxes VAT or GST (if applicable) Other local government charges
These charges are determined by the destination country’s customs authorities and are not included in the product price or shipping charges.
⸻
Delayed Shipments
Although we strive to deliver every order on time, delays may occur due to:
Natural disasters Extreme weather Customs inspections Transportation disruptions Public holidays High order volumes Events beyond our reasonable control
We appreciate your patience in such situations.
⸻
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.
Please include:
Order Number Photographs of the package (if damaged) A description of the issue
We will work with the courier partner to resolve the matter as quickly as possible.
⸻
Refused Deliveries
If a customer refuses delivery without a valid reason, any shipping costs incurred may be deducted from the refund amount, where permitted by applicable law.
⸻
Changes or Cancellation After Shipment
Once an order has been shipped:
Shipping addresses cannot be changed. Orders cannot be cancelled. Please refer to our Return & Refund Policy for available options after delivery.
⸻
Contact Us
For shipping-related questions, please contact us:
Vellorian
Email: contact@vellorian.co (replace with your actual support email)
Website: https://vellorian.co(replace with your actual website if different)
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)